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Services

The Dispute Resolution Office (DRO) - Arbitration Services

  • Confiscation of funds disputes
  • Conflict resolution
  • Account objections & Identity disputes
  • Responsible gaming
  • Withdrawal issues

Policy and Procedural implementations and Review

  • Terms of Services*
  • AML/CFT Policies*
  • Risk Assessment Policies*
  • Reporting Obligations (STRs, PEPs, SARs)
  • KYC/EDD Policies*

Training and On-going Assessments

  • AML/CFT trainings (on-site and virtual)
  • Tailored trainings for frontline and management
  • Compliance Officer coaching/training

Examinations and Audits

  • Preparations for Regulatory Audits
  • External and Internal AML Examinations
  • Risk Assessment Audits

* *All policies should be reviewed by your legal department

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